Posted as of: Monday, June 5, 2023
Status: Archived
Company: Lhoopa, Inc.
Number of available position(s): 1
Description: Ensures timely collection of payments from buyers
Ensures timely collection of payments from buyers
Duties and Responsibilities: Handle and address clients’ inquiries, requests, complaints and other after-sales communication initiated by clients -Ensure customer service, proper client interaction and use of the system. -Monitoring average turnaround time and overall team volume, analyzing and recommending improvements to better customer service -Checking team to client interactions regularly to ensure quality of communications -Monitoring and analyzing customer responses to gain new perspectives on improving customer interaction -Creating summary reports for management as necessitated -Resolving escalated customer issues, identifying departments to collaborate with for quick resolution -Handle turnover of units to the clients
Handle and address clients’ inquiries, requests, complaints and other after-sales communication initiated by clients
-Ensure customer service, proper client interaction and use of the system.
-Monitoring average turnaround time and overall team volume, analyzing and recommending improvements to better customer service
-Checking team to client interactions regularly to ensure quality of communications
-Monitoring and analyzing customer responses to gain new perspectives on improving customer interaction
-Creating summary reports for management as necessitated
-Resolving escalated customer issues, identifying departments to collaborate with for quick resolution
-Handle turnover of units to the clients
Qualifications: -Graduate of any 4-year course, preferably in communications or business management With at least 1 year working experience as Customer Experience Asst. from real estate industry -Proficient knowledge of customer service, preferably in the finance or real estate industry -Outstanding communication skills, both written and verbal. -Strong people skills. -Excellent phone etiquette. -Outstanding organizational skills.
-Graduate of any 4-year course, preferably in communications or business management
With at least 1 year working experience as Customer Experience Asst. from real estate industry
-Proficient knowledge of customer service, preferably in the finance or real estate industry
-Outstanding communication skills, both written and verbal.
-Strong people skills.
-Excellent phone etiquette.
-Outstanding organizational skills.
Requirements:
Skills: (Not indicated)
Work Location: Ortigas Center, Pasig City
Interested to apply? Send your application letter and CV to:
Contact Person (Undisclosed)
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