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Supervisor Collections

Posted as of: Monday, March 17, 2014

Status: Archived

Company: Viventis Search Asia

Number of available position(s):  1


Responsible for managing a team of collectors throughout the O2C process to improve cash-flow, overdue targets, efficiency and productivity. Ensure compliancy with SoX and Global Credit Policy. The role is also responsible for a full spectrum of people management functions e.g. Hiring, Training etc.


Interact with all impacted areas of the business, liaising with the various work streams, capturing business requirements and translating them into a Standard Operating Procedure (S.O.P.) Acting as a business partner, works closely with both internal and external customers to provide credit risk advice as well as propose solutions to maximize sales opportunities. The Supervisor will mentor & train team members and act as first point of contact for Collections staff within their team regarding operational issues. Able to make independent decisions on Credit Limits and payment terms within the agreed authorization levels & defend those recommendations. The Supervisor is responsible for timely input on monthly reporting and be able to produce ad-hoc reports on portfolio performance for analytical purposes & stakeholder sharing.

Duties and Responsibilities:

The Collection team within the Order to Cash (O2C) department is responsible for timely collections of outstanding balances, accurate review of granted credit limits and payment terms for all customers from various businesses involved. This includes individuals like student, health professionals, nurses and conference visitors. The Collections department is part of the Order to Cash department and operates globally out of several locations, EMEA region, America’s and APAC region.

Complimentary Competencies
Displays High Integrity and Honesty
Develops Strategic Perspective
Champions Change
Establishes Stretch Goals
Practices Self-Development
Inspires and Motivates others to High Performance
Develops Others
Collaboration and Teamwork
Technical Competencies
Extended knowledge in one or more of the following systems
Oracle Financials 11.1 or higher and Oracle IEX, Delta, Advanced MS Excel and Powerpoint Skills
Advanced MS Publisher and Visio skills are desirable.


Minimal: Bachelor level or equivalent through on the job experience

At least 5 years’ experience in an international Credit Control environment and working on multiple systems e.g. Oracle Financials 11.I or higher

Prior people management experience in a MNC environment is essential. Knowledge of outsourcing management, experiences in project management (end to end) & SOX compliance is very desirable.

Must be amendable to work in UP Ayala Techno Hub, Commonwealth Quezon, City


Problem Solving/Reasoning, Teamwork, Leadership/Management, Self-Management, Critical Thinking, Decision-Making, Interpersonal Abilities

Work Location:

Interested to apply? Send your application letter and CV to:

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