Posted as of: Wednesday, September 10, 2014
SYKES ASIA INC.
Number of available position(s):
Duties and Responsibilities:
Provide customer and technical support to customers through inbound phone, chat and email requests.
Independently identify, troubleshoot, document, categorize and replicate customer problems and then escalate complex problems according to defined escalation procedures.
At least 2 years in college education
Preferably with minimum of 6months call center experience
Basics knowledge in computers including operating systems, hardware and internet.
Knowledge in basic networking and software troubleshooting is an advantage.
Conversant in the English Language
Strong customer service orientation
Willing to work in Taguig on shifting schedules
Analytical, Good Communication (listening, verbal, written), Computer/Technical Literacy, Adaptability/Flexibility
Interested to apply? Send your application letter and CV to:
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