University News

Report@PUP Complaints Center now open

Jan Vincent Lanuza, News, Communication Management Office

The Polytechnic University of the Philippines (PUP), in promotion of transparent leadership and improvement of public service, has launched a citizen’s complaint email at report@pup.edu.ph.

During the flag raising ceremony held on September 8, University President Dr. Manuel M. Muhi officially introduced the initiative to the PUP Community, highlighting its purpose of opening communication lines for reports and complaints to the institution to ensure responsive and effective action in enhancing PUP operations.

Modeled after the government’s 8888 Citizens’ Complaint Hotline and aligned with the Ease of Doing Business (EODB) program of the Anti-Red Tape Authority (ARTA), this service is a landmark achievement for the Sintang Paaralan as it becomes the first centralized email complaint desk among universities in the Philippines.

The PUP complaint email caters all types of complaints, such as in academic concerns, inquiries about University processes, grievances regarding inefficient services, and confidential and sensitive cases. It is open to the entire PUP system and all members of the community, with users assured of a response within 72 hours.

The University also plans to expand this initiative by developing a dedicated citizen’s complaint portal at the PUP Smart Interactive Technical Assistant (SINTA).

Through these efforts, PUP continues to streamline its services, eliminate red tape, and uphold accountability as it strives to strengthen its relationship with stakeholders and embody the values of quality management.

Note: For University-related concerns and complaints, please send them at report@pup.edu.ph. All transactions are strictly confidential and comply with the provisions of the Data Privacy Act of 2012. For information regarding PUP services, please visit the Knowledge Base section of PUP SINTA at sinta.pup.edu.ph.

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