Posted as of: Tuesday, March 26, 2024
Status: Archived
Company: KJI Patisserie
Number of available position(s): 2
Description: As a Customer Service Assistant, you will play a pivotal role in ensuring a seamless and delightful experience for our valued clients. You will be the primary point of contact for inbound inquiries, managing the end-to-end customer journey from onboarding to post-sales support. If you excel in customer satisfaction and thrive in a fast-paced environment, apply now. This role offers room for career growth in our expanding company.
As a Customer Service Assistant, you will play a pivotal role in ensuring a seamless and delightful experience for our valued clients. You will be the primary point of contact for inbound inquiries, managing the end-to-end customer journey from onboarding to post-sales support. If you excel in customer satisfaction and thrive in a fast-paced environment, apply now. This role offers room for career growth in our expanding company.
Duties and Responsibilities: - Responding to incoming inquiries via phone, email, and live chat promptly and professionally. - Assisting customers with product selection, order processing, and quotation creation. - Coordinating delivery schedules and ensuring timely fulfillment of orders. - Providing after-sales support, addressing any issues or concerns promptly and effectively. - Proactively identifying opportunities to enhance customer satisfaction and loyalty. - Collaborating closely with sales and operations teams to optimize processes and exceed customer expectations.
- Responding to incoming inquiries via phone, email, and live chat promptly and professionally.
- Assisting customers with product selection, order processing, and quotation creation.
- Coordinating delivery schedules and ensuring timely fulfillment of orders.
- Providing after-sales support, addressing any issues or concerns promptly and effectively.
- Proactively identifying opportunities to enhance customer satisfaction and loyalty.
- Collaborating closely with sales and operations teams to optimize processes and exceed customer expectations.
Qualifications: - Excellent communication skills, both verbal and written, with a friendly and customer-centric demeanor. - Strong organizational skills and attention to detail, with the ability to multitask and prioritize effectively. - A passion for delivering exceptional customer experiences and building lasting relationships. -Attention to detail and accuracy in handling customer inquiries, orders and complaints. -Ability to remain calm and courteous under pressure when dealing with difficult customers. - Flexibility to adapt to changing priorities and work in a fast-paced environment.
- Excellent communication skills, both verbal and written, with a friendly and customer-centric demeanor.
- Strong organizational skills and attention to detail, with the ability to multitask and prioritize effectively.
- A passion for delivering exceptional customer experiences and building lasting relationships.
-Attention to detail and accuracy in handling customer inquiries, orders and complaints.
-Ability to remain calm and courteous under pressure when dealing with difficult customers.
- Flexibility to adapt to changing priorities and work in a fast-paced environment.
Requirements: NBI Clearance Medical Government Issued ID Proficiency in Written English Willing to work Mondays – Saturdays Ability to work in a fast-paced environment
NBI Clearance
Medical
Government Issued ID
Proficiency in Written English
Willing to work Mondays – Saturdays
Ability to work in a fast-paced environment
Skills: (Not indicated)
Work Location: San Juan City, Metro Manila
Interested to apply? Send your application letter and CV to:
Contact Person (Undisclosed)
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