Posted as of: Tuesday, March 14, 2023
Status: Archived
Company: INTERNATIONAL AIRLINE SERVICES
Number of available position(s): 1
Description: Customer service agents support customers and clients by providing helpful information,answering questions, and responding to complaints. They help customers and clients on adelightful journey by going the extra mile and looking for lean/agile improvements, resulting inan excellent Customer Experience for customers and clients of the AirFrance-KLM Group.They are the front line of support for customers and clients and they help ensure thatcustomers are satisfied with products and services, both on- and offline, of the AirFrance-KLM Group.
Customer service agents support customers and clients by providing helpful information,answering questions, and responding to complaints. They help customers and clients on adelightful journey by going the extra mile and looking for lean/agile improvements, resulting inan excellent Customer Experience for customers and clients of the AirFrance-KLM Group.They are the front line of support for customers and clients and they help ensure thatcustomers are satisfied with products and services, both on- and offline, of the AirFrance-KLM Group.
Duties and Responsibilities: 1.Customer ServiceProvides information, support and service to customers and clients before, during and after their journey. Goes above-and-beyond for customers to create winning experiences and increase customer satisfaction and retention. 2.Drive to improve Commitment and willingness to improve own expertise/attitude/competencies. Pro-actively searches for development areas that enables personal and professional growth. 3.Continuous improvementPro-actively searches for opportunities to improve the customer journey and experience. Signals flaws in the current applied processes and procedures and propose recommendations and solutions
1.Customer ServiceProvides information, support and service to customers and clients before, during and after their journey. Goes above-and-beyond for customers to create winning experiences and increase customer satisfaction and retention.
2.Drive to improve Commitment and willingness to improve own expertise/attitude/competencies. Pro-actively searches for development areas that enables personal and professional growth.
3.Continuous improvementPro-actively searches for opportunities to improve the customer journey and experience. Signals flaws in the current applied processes and procedures and propose recommendations and solutions
Qualifications: Excellent written and oral English communication skills Quick to learn complex airline technicalities Proven customer support experience. Customer orientation and ability to adapt/respond to different types of characters. Ability to multitask, prioritize and manage time effectively. Excellent communication skills. Comfortable and experienced in using (different and simultaneously) computer systems and programs. Basic foundation on GDS, preferably Amadeus system is an advantage Preferably graduate of Tourism, Travel Management, Marketing, or other similar courses COMPETENCIES Attention to Detail It is the ability to see and pay attention to details; the ability to recognize the component parts of a procedure or object, and to verify the correctness or error in an individual part or procedureEmpathetic OutlookIt is the ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective Flexibility It is the ability to readily modify, respond to, and integrate change with minimal personal resistance Handling Stress It is the ability to balance and defuse inner tensions and stresses; the ability to appropriately separate yourself from stressful situations and maintain your own sense of inner peaceMeeting StandardsIt is the ability to see and understand the stated requirements established for a job, and a person’s commitment to meeting them Customer Oriented The job demands a positive and constructive view of working with others. There will be a high percentage of time spent in listening to, understanding and successfully working with a wide range of people from diverse backgrounds to achieve “win-win” outcomes Urgency It is the ability of being decisive, quick, and fast. It will often involve in critical situations demanding that on-the-spot decision be made with good judgment. The job will repeatedly face important deadlines that must be met on time
COMPETENCIES
It is the ability to see and pay attention to details; the ability to recognize the component parts of a procedure or object, and to verify the correctness or error in an individual part or procedureEmpathetic OutlookIt is the ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective
It is the ability to readily modify, respond to, and integrate change with minimal personal resistance
It is the ability to balance and defuse inner tensions and stresses; the ability to appropriately separate yourself from stressful situations and maintain your own sense of inner peaceMeeting StandardsIt is the ability to see and understand the stated requirements established for a job, and a person’s commitment to meeting them
The job demands a positive and constructive view of working with others. There will be a high percentage of time spent in listening to, understanding and successfully working with a wide range of people from diverse backgrounds to achieve “win-win” outcomes
It is the ability of being decisive, quick, and fast. It will often involve in critical situations demanding that on-the-spot decision be made with good judgment. The job will repeatedly face important deadlines that must be met on time
Requirements:
Skills: Teamwork, Good Communication (listening, verbal, written), Self-Management, Critical Thinking, Computer/Technical Literacy, Interpersonal Abilities, Adaptability/Flexibility
Work Location:
Interested to apply? Send your application letter and CV to:
Contact Person (Undisclosed)
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