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Jr. Operations Support Analyst

Posted as of: Friday, February 21, 2020

Status: Archived

Company: Korn Ferry

Number of available position(s):  1

Description:

The main purpose of this role is to deliver a high-quality customer experience across the Korn Ferry online products business.

Duties and Responsibilities:

The Operations Support Analyst will be responsible for all logistical aspects of a client engagement including scheduling trainer resources, coordinating shipment/delivery of materials, revenue booking and billing of expenses for all aspects of Seminars, Custom and Consulting projects globally. This includes

  • Effectively receive and accurately input orders, schedule and coordinate resources and materials for all Delivery modes, including seminars, virtual sessions, supplemental delivery components and other related selling transactions.
  • Communicate with external and internal customers regarding materials requirements, invoicing requirements, contract information, pricing and product questions and status
  • Coordinate the logistical details for Seminars
  • Maintain Trainer Certification status
  • Manage simple project fulfilment coordinating with internal departments as needed to meet contractual and revenue recognition needs, expense reimbursement and with enough detail to support corporate audits
  • Process returns and credits, following authorization procedures and log cases following company policy
  • Enter participant and certification information as needed into customer database
  • Review contract for product alignment with the sales opportunity
  • Provide support to assigned regional sales team
  • Ensure resource/staffing database is up to date by updating information regularly.
  • Support resource/staffing-related reporting and data analysis efforts by providing regular reports on department metrics and resource availability to inform capacity planning efforts accordingly.

Qualifications:

  • Bachelor’s degree or equivalent experience
  • Open to Fresh Graduates
  • Operations or systems management experience a plus
  • Any experience working with in a client-facing setting with psychometrics, online surveys, ability testing,professional staffing/recruiting or a professional services firm or anything similar would be an advantage

Join our Recruitment Open House on

Saturday, 29th February from 8 am to 6pm

11th floor Arthaland Century Pacific Tower, Bonifacio Global City Taguig

Requirements:

  • Organisational skills including the ability to multi-task, prioritize/plan activities without supervision and review & improve work processes/practices
  • High level of accuracy and attention to detail, superior analytical and troubleshooting skills
  • Must have excellent written and oral communication skills in English
  • Strong computer skills, particularly Microsoft Excel, PowerPoint and Outlook
  • Experience with browser technology, including Microsoft Internet Explorer, Google Chrome and Mozilla Firefox
  • Ability to quickly learn and understand basics of new technologies
  • Ability to work effectively both independently, and as part of cross-functional team, while maintaining a good attitude under pressure
  • Ability to effectively establish and maintain positive working relationships with colleagues in remote work locations

Skills:
Clerical, Teamwork, Good Communication (listening, verbal, written), Self-Management, Critical Thinking, Computer/Technical Literacy, Adaptability/Flexibility

Work Location:
Arthaland Century Pacific Tower, Bonifacio Global City Taguig

Interested to apply? Send your application letter and CV to:

Contact Person
(Undisclosed)

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